Lucrative Basic Salary + Benefits + Incentives
Hybrid - 3 days in office / 2 days from home
KEY RESPONSIBILITIES
- Manage the full collections process for a portfolio of Middle Eastern clients.
- Collect outstanding payments from both private-sector and government clients.
- Take full ownership of allocated accounts and proactively follow up on outstanding balances.
- Monitor payment commitments and ensure agreed Promises to Pay (PTPs) are met within the specified timeframes.
- Follow specific client processes and requirements, including project delivery notes and supporting documentation.
- Investigate and resolve payment disputes efficiently and accurately.
- Maintain a strong understanding of account history, outstanding balances, disputes and supporting information.
- Liaise closely with the Commercial Team Leader in Dubai and other relevant commercial stakeholders.
- Engage confidently with senior-level stakeholders, PMOs and Commercial Leads.
- Maintaining a firm and professional approach to collections.
- Ensure accurate and up-to-date records of all collection activity and account information.
- Work proactively to reduce outstanding debt and improve payment turnaround times.
REQUIREMENTS
- Proven experience in collections, within a corporate or international environment.
- Strong track record in recovering outstanding debt and managing challenging accounts.
- Experience dealing with commercial and/or government clients would be advantageous.
- Strong dispute resolution and problem-solving abilities.
- Excellent attention to detail and strong follow-through.
- Ability to take ownership of accounts rather than simply following up and moving on.
- Confident and assertive communication style, with the ability to hold your ground professionally when dealing with overdue payments.
- Comfortable engaging with senior stakeholders, PMOs and commercial teams.
- Strong organisational and administrative skills.
- Ability to work independently while collaborating with international teams.
- Experience working with Middle Eastern clients would be advantageous.
- Arabic language skills would be an advantage, although translation support is available.
Desired Skills:
About The Employer:
Join a well established company that is offering a hybrid position with a lucrative basic salary + benefits + incentives.
