VACANCY ANNOUNCEMENT
Head of Security Technology, Monitoring & Rapid Response
Location: Lusaka, Zambia
Swiss Guard Security Services Ltd is a leading security services provider committed to delivering innovative, reliable, and technology-driven security solutions. We are seeking a highly skilled and results-oriented professional to join our team as Head of Security Technology, Monitoring & Rapid Response.
Job Purpose
The role is responsible for leading and managing all security technology operations, including control room activities, alarm monitoring, rapid response coordination, security systems installation and maintenance, IT infrastructure, and remote guard monitoring. The successful candidate will ensure operational efficiency, service excellence, and revenue growth while maintaining high standards of security and customer satisfaction.
Key Responsibilities
1. Strategic Leadership & Management
- Develop and implement departmental strategies to drive efficiency and profitability
- Establish policies, procedures, and performance metrics (KPIs)
- Identify and develop new business opportunities
2. Control Room & Rapid Response Operations
- Oversee 24/7 control room and alarm monitoring systems
- Coordinate emergency responses and incident management
- Ensure optimal performance of monitoring systems and technologies
3. Security Systems & Technology Management
- Supervise installation and maintenance of CCTV, alarms, and access control systems
- Ensure compliance with industry standards and client requirements
- Manage maintenance schedules and system uptime
4. IT & Digital Security Infrastructure
- Oversee IT systems supporting security operations
- Implement cybersecurity measures and system upgrades
5. Fleet & Surveillance Management
- Manage GPS tracking and real-time monitoring of company vehicles
- Develop analytics to enhance operational efficiency
6. Remote Guard Monitoring
- Enhance remote surveillance solutions and guard performance tracking
- Ensure real-time communication between field teams and control room
7. Financial & Revenue Management
- Develop and manage departmental budgets
- Drive revenue through innovative security technology services
- Oversee pricing models for services
8. Team Leadership & Development
- Recruit, train, and mentor staff
- Promote a high-performance culture and continuous learning
9. Client Engagement & Business Development
- Build strong client relationships and deliver customized solutions
- Support marketing and sales initiatives
10. Compliance & Risk Management
- Ensure adherence to legal and regulatory requirements
- Implement risk mitigation strategies and emergency protocols
Minimum Requirements
- Bachelor’s degree in Security Management, IT, Engineering, or related field
- 5–7 years’ experience in security technology or operations management
- Strong leadership and strategic planning skills
- Technical expertise in CCTV, alarm systems, GPS tracking, and monitoring solutions
- Knowledge of IT infrastructure and cybersecurity
- Strong analytical, problem-solving, and decision-making skills
- Proven business acumen with revenue generation experience
- Excellent communication and interpersonal skills
Key Competencies
- Results-oriented with strong attention to detail
- Ability to work under pressure and meet deadlines
- High level of integrity and professionalism
- Strong teamwork and collaboration skills
Additional Requirements
- Flexibility to work outside normal working hours when required
How to Apply
Interested candidates should submit their CV and cover letter to: human.resource@swissguardsecurity.org
Closing Date: 23/04/2026
Only shortlisted candidates will be contacted.
Top of Form
