(The role is fully REMOTE and on a 12 month Contract.)
The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are wellstructured, deliverable and aligned with business objectives.
A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge and shape technical solutions, particularly during early customer discussions and pre-sales activities.
This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining:
- Delivery ownership
- Technical credibility
- Commercial awareness
Key Responsibilities:
(a) Service Delivery Ownership (Primary Focus)
- Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities.
- Coordinate all aspects of service delivery, including Scope definition, Resource coordination (engineering, partners, internal teams) and Planning and execution follow-ups.
- Ensure delivery is executed In line with agreed scope, with controlled risk & with awareness of cost and efficiency.
- Provide clear visibility and communication to both customers and internal stakeholders.
(b) Service Presales & Opportunity Support (Complementary Responsibility)
- Support service presales activities by contributing delivery and technical perspectives.
- Participate in customer discussions to Validate feasibility of proposed solutions and Define a realistic scope and delivery approach.
- Contribute to proposals by ensuring alignment between Customer expectations, technical feasibility and Delivery model & constraints.
- Provide project/service delivery input to RFx responses when required.
(c) Technical Oversight (Network Engineering Background)
- Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable and efficient.
- Act as a bridge between Engineering teams (Network Engineers, SMEs), Delivery and customer teams.
- For smaller engagements, may directly support or perform limited technical activities where appropriate.
(d) Financial & Commercial Accountability
- Demonstrate understanding of Effort estimation, Cost drivers & Delivery risks.
- Monitor and control delivery against Scope, Budget expectations and Resource usage.
- Contribute to commercially sound decisions during presales and delivery phases.
- Help ensure delivery contributes positively to business objectives and margins.
Fully remote role based in South Africa
Daily collaboration with teams based in Europe
Requires:
- High level of autonomy and accountability
- Ability to work across time zones and cultures
- Strong communication and self-management skills
REQUIRED EXPERIENCE & BACKGROUND
5-8 years of experience, including:
- Poven experience in Service Delivery, Project Management, or Service Coordination roles
- Previous hands-on experience as a Network Engineer (mandatory)
Strong understanding of:
- Network lifecycle (design, deployment, migration, validation)
- Optical transport / networking environments (DWDM, L0/L1, etc.)
Experience interacting with:
- Customers, Cross-functional delivery teams and Engineering resources
PROFILE WE ARE LOOKING FOR
Delivery-focused professional with strong technical credibility
Able to own and drive customer engagements, not just coordinate tasks
Comfortable operating in early-stage opportunities where structure is not fully defined
Capable of balancing:
- Technical discussions
- Delivery planning
- Commercial awareness
Mature enough individual to operate independently
Desired Skills:
- Service Delivery
- Service Delivery Management
About The Employer:
A well established company is seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities and service delivery development within the Middle East & Africa Regions.
