The Soft Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on service performance against contracts, as well as supplier management. The Services Contracts Manager will work closely with internal teams such as Facilities Management, to align with the company's operational and contractual objectives.
Soft Services include:
- Cleaning and janitorial services
- Hygiene services
- Pest control
- Landscaping and grounds maintenance
- Reception and front desk services
- Waste management (work closely with specialised in-house team)
Contract and Service Performance:- Ensure service providers meet performance standards as outlined in SLAs.
Operational Oversight:- Oversee daily operations of applicable services.
Collaboration and Communication:- Act as the primary liaison between the Facilities Management team and internal departments (e.g., Energy & Utilities, and Procurement), ensuring smooth coordination of service delivery.
Experience and Qualifications:- Matric with related qualification in a Trade (Plumbing, Electrical etc..) or Project Management advantageous
- Min 3 - 5 years proven experience in contract management and service delivery role.
Desired Skills:
- Contracts
- Facilities Management
- Service Management
