Our client is a national business operating across the telecommunications infrastructure, leasing, technical services and related sectors. They are seeking an experienced Operations Manager to coordinate and oversee operational activities across Leasing, Technical, Operations and Finance functions based in Midrand.
The successful candidate will ensure efficient service delivery, accurate administration, effective project coordination and strong stakeholder relationships across the business. This is a highly organised, customer-focused role suited to someone who can manage multiple priorities, coordinate cross-functional teams and drive operational efficiency.
Responsibilities:
Operations Management
- Coordinate and monitor daily operational activities across multiple business functions.
- Manage operational plans, schedules, resources, priorities and [URL Removed] customer deliverables and service-level commitments are met.
- Maintain effective operational controls, processes and documentation.
- Identify operational risks, inefficiencies and process gaps and implement improvements.
- Ensure compliance with company policies, SHEQ requirements and ISO 9001 standards.
Leasing & Portfolio Administration
- Oversee commercial lease agreements, renewals, escalations, amendments and terminations.
- Maintain accurate lease records, contract databases and escalation schedules.
- Coordinate leasing transactions and ensure documentation is completed accurately and on time.
- Liaise with landlords, tenants, customers and internal stakeholders.
- Support lease acquisition, disposal and due diligence processes.
- Ensure contractual and legislative requirements are met.
Technical Operations
- Coordinate technical activities including site visits, installations, audits, commissioning and decommissioning.
- Monitor project progress, service levels and technical deliverables.
- Coordinate procurement, logistics and resources required for execution.
- Maintain technical records and documentation.
- Proactively identify and escalate delays, risks and operational issues
Financial & Commercial Administration
- Assist with budgets, forecasts and operational financial reporting.
- Monitor expenditure, budget performance and variances.
- Maintain accurate and confidential financial records.
- Provide operational, leasing and financial information for management reporting and business reviews.
Customer & Stakeholder Management
- Act as a key operational contact for customers, landlords, suppliers and service providers.
- Manage customer queries and concerns professionally and timeously.
- Monitor customer commitments, project milestones and SLAs.
- Coordinate issue resolution and proactively escalate risks.
- Build strong relationships with internal and external stakeholders.
Technical & Systems Skills
- Advanced Microsoft Excel, including Pivot Tables, VLOOKUP, INDEX/MATCH, data validation and complex formulas.
- Experience with Power BI or similar BI reporting platforms, including data analysis and visualisation.
- Proficiency in SharePoint.
- Experience with CRM, lease management, operational management and document control systems.
- Experience with property or facilities management systems.
- Strong database management and reporting capabilities.
- Experience with lease management platforms such as MDA, B# or similar systems advantageous
Reporting & Performance
- Prepare operational, leasing, technical and financial reports.
- Track deadlines, milestones, service levels and departmental objectives.
- Provide management with accurate operational data and performance insights.
- Support business planning, budgeting and strategic initiatives.
- Promote accountability, service excellence and continuous improvement.
Key Competencies:
- Excellent planning, coordination and organisational skills.
- Strong commercial and analytical thinking.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities and competing deadlines.
- Strong problem-solving and process improvement abilities.
- Excellent written and verbal communication.
- Strong customer service and stakeholder management skills.
- Confident negotiation and relationship-building abilities.
- Proactive, self-motivated and results-oriented.
- Strong ownership and accountability.
- Professional, reliable and solution-focused.
- Adaptable and resilient in a fast-paced environment.
- Collaborative approach with a continuous improvement mindset.
Requirements:
- Diploma or Degree in Business Administration, Operations Management, Property Management or a related field advantageous.
- Minimum 3-5 years experience in operations coordination, operations management, leasing administration or a multifunctional business support environment.
- Minimum 5 years proven commercial and/or retail leasing experience.
- Strong commercial leasing experience within the telecommunications industry is highly preferred.
- Demonstrable experience managing commercial leasing portfolios involving telecommunications infrastructure, tower sites or related telecom properties will be highly advantageous.
- Experience in telecommunications, ICT, managed services, property or infrastructure-related industries advantageous.
- Experience with budgeting, financial administration and operational reporting.
- Valid South African driver's licence.
- Own reliable transport.
- Willingness to travel when required.
Advantageous:
- Telecommunications infrastructure or managed services.
- Commercial property or portfolio management.
- Telecom tower/site leasing.
- MDA, B# or similar lease management systems.
- ISO 9001 quality management systems.
- Project coordination or project management.
- Coordinating multidisciplinary teams across multiple locations.
Desired Skills:
- ISO 9001
- Business Administration degree
- Operations Management
- Operations coordination
- VLOOKUP
- Pivot tables
- PowerBI
- Lease agreements
- Microsoft Excel - Advanced
- SHEQ
