SUMMARY
As a Support Resource Officer (Dispatcher), you will be responsible for coordinating emergency response vehicles through a Computer Aided Dispatch (CAD) system to ensure swift and efficient assistance to incidents.
You will also support the contact centre by receiving, logging, and prioritising both emergency and non-emergency calls-ensuring the right level of care is delivered at the right time.
Our client is looking to employ an Support Resource Officer Dispatcher
Duties
- Dispatch emergency vehicles in line with CAD system protocols
- Receive, assess, and prioritise incoming calls
- Log and coordinate incident alerts accurately and efficiently
- Assist with contact centre administrative duties
- Maintain clear and precise communication in high-pressure situations
- Ensure accurate data capturing at all times
Requirements
Essential:
- Grade 12 (Matric)
- Experience in a Contact Centre or Emergency Contact Centre environment
- Willing to work shifts
Advantageous:
- BAA / Level 3 First Aid Certification
- 1-3 years' experience in EMS dispatching
Skills & Competencies
- Strong computer literacy (Microsoft Office)
- Knowledge of dispatch systems and vehicle coordination
- Understanding of emergency care environments
- Excellent typing speed and attention to detail
- Strong written and verbal communication (English)
- Good geographical knowledge
- Professional telephone and email etiquette
- Ability to remain calm and effective under pressure
How to Apply
- If you meet the criteria and are ready to make a real impact, submit your application by no later than 29 May 2026 to [Email Address Removed]
Desired Skills:
- Contact Centre
- Emergency
- Pressurised
- Busy
- Empathetic
- Fast Pace environment
- Accurate
- Attention to detail
Desired Work Experience:
Desired Qualification Level:
