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Technology Manager (Restaurant)

Paracon • Braamfontein (Braampark), ZA • 2w ago

Technology Operations & Support
* Manage and support restaurant technology platforms across multiple locations
* Ensure optimal performance and uptime of in-store systems including POS, kiosks, digital ordering, and customer-facing technologies
* Act as the escalation point for operational technology issues and coordinate resolution with internal teams and external service providers
* Analyse recurring technical incidents and implement improvement initiatives
Systems & Infrastructure
* Oversee deployment, configuration, and maintenance of restaurant technology systems
* Coordinate software upgrades, patches, backups, and compliance-related updates
* Ensure stable and secure network connectivity across all sites
* Support hardware refreshes and infrastructure enhancements where required
Project Delivery
* Participate in technology planning for new site rollouts, refurbishments, and operational upgrades
* Coordinate implementation activities with business stakeholders and third-party vendors
* Track project progress, timelines, and successful delivery milestones
Security & Governance
* Ensure technology environments adhere to operational and security standards
* Coordinate infrastructure assessments and security testing activities
* Drive initiatives focused on improving resilience, performance, and operational continuity
Vendor & Stakeholder Management
* Manage relationships with service providers and technology partners
* Monitor vendor performance against agreed service levels
* Drive accountability and continuous service improvement initiatives