Tracking Officer

Usangu Logistics • Full-time • Ndola, Copperbelt, Zambia • 4w ago

Usangu Logistics Zambia is a leading transporter of high value cargo across Central and Southern Africa, specializing in the secure movement of all kinds of cargo. We are currently seeking a highly diligent, procedure oriented, and security focused professional to join our team as a Tracking Officer.

This role is the nerve center of our operations and is responsible for enforcing strict company safety and security mandates across our international fleet.

Position: Tracking Officer

Reporting To: Head of Tracking Department

Work Schedule: Shift-based operations (24/7 coverage required)

Key Responsibilities (Non-Negotiable)

The Control Room Operator is the primary guardian of our assets and must strictly enforce all Standard Operating Procedures (SOPs), especially during high-risk transit.

1. Safety & Fatigue Compliance (SOP-11)

Monitor driver movements against the mandatory rest break protocol (15 minutes/200km or 30 minutes/400km).
Validate all rest break logs using timestamped odometer photos provided by drivers.
Audit driver working hours and issue mandatory instructions for long rest periods when the 10-hour driving limit is approached.

2. Security Protocol Enforcement (SOP-12)

Strictly enforce the Night Driving Prohibition (18:00 CAT to 06:00 CAT).
Immediately flag and query any unauthorized movement during prohibited hours.
Process and log all formal Night Movement Authorization (NMAF) forms issued by the Head of Tracking.

3. Real-Time Tracking & Asset Management

Maintain continuous, real-time GPS surveillance of the entire fleet (DRC, Zambia, Botswana, South Africa, Tanzania).
Issue immediate "Code Orange" alerts and contact drivers or escort teams upon any deviation from approved routes, unauthorized stops in high-risk zones, or communication blackouts.
Provide physical location support to the Road Patrol teams during security interventions and escorts.

4. Escort & Security Coordination

Liaise directly with external security providers and internal Road Patrol teams in DRC, Zambia and Tanzania.
Manage communications during high-risk periods (e.g., border holds at Kasumbalesa, riots or civil unrest).

5. Data Logging & Compliance

Accurately log all trip statistics including total moving time, stationary time, and total duration into the Fleet Master Sheet upon trip completion.
Maintain detailed records of all security incidents, compliance breaches, and corrective actions taken according to SOP.

Required Qualifications & Skills

Education: Minimum Diploma in Logistics, Transport Management, IT, or a related field.
Experience: Proven experience (2+ years) in a fast-paced tracking, dispatch, or logistics control room, ideally within the high-value cargo transport sector.
Technical: High proficiency in GPS tracking platforms (experience with GPRS/Fleet Management Systems is essential). Excellent Excel and data logging skills.
Attributes: Exceptional attention to detail, strong geographical knowledge of Southern and Central Africa, ability to remain calm and decisive under pressure, and impeccable integrity.
Communication: Fluent in English (written and spoken); knowledge of relevant regional languages is an advantage.

Apply Now

Candidates who strictly meet the above criteria are invited to submit their detailed CV and a cover letter detailing their experience in compliance enforcement.