Tiidon Marketplace is looking for a proactive and customer-focused Customer Retention Officer to help maintain strong relationships with existing sellers.
Role Overview
Tiidon Marketplace is looking for a proactive and customer-focused Customer Retention Officer to help maintain strong relationships with existing sellers.
In this role, you will ensure sellers remain active, satisfied, and consistently listing products on the platform. Your focus will be on engagement, support, and long-term seller growth.
Key Responsibilities
Follow up with existing sellers to ensure continued activity
Monitor seller performance and engagement levels
Assist sellers with challenges related to product listings and account usage
Provide guidance on improving sales and visibility
Identify inactive accounts and reactivate them
Maintain strong relationships with marketplace sellers
Meet weekly and monthly retention targets
Submit daily and weekly performance reports
Requirements
Strong communication and relationship-building skills
Customer service mindset
Problem-solving ability
Basic smartphone and app knowledge
Self-motivated and performance-driven
Ability to work independently
Experience in customer service, sales, or account management is an advantage
Compensation & Growth
Contract-based position
Performance-based incentives
Opportunity for long-term growth based on results
Strong earning potential for high performers
How to Apply
We recommend applying through the official application link provided.
Alternatively, you may send your CV to: www.tiidon.com
