Job Title: Customer Service Officer.

Grade: ZPSC15.

Unit/Section: Postal Networks.

Reporting Line: Postmasters – Shang’ombo & Kalabo.

Station: Shang’ombo & Kalabo Post Offices.

Town: Shang’ombo & Kalabo.

Type of Employment: Permanent & Pensionable.

Purpose of Role

To provide frontline customer support by delivering quality postal and financial services, resolving customer inquiries, and promoting ZAMPOST products in order to enhance customer satisfaction, loyalty, and revenue growth.

Duties and Key Responsibilities

Provide accurate information on postal, courier, and financial services.
Handle customer inquiries and complaints professionally to ensure timely resolution.
Promote and cross-sell ZAMPOST products and services.
Process mail, parcels, and financial transactions in line with established procedures.
Maintain accurate customer and transaction records.
Ensure compliance with postal regulations, corporate policies, and service standards.
Contribute to continuous improvement through customer feedback and performance monitoring.

Personal Attributes/ Skills

Strong communication and interpersonal skills.
Excellent customer service and problem-solving abilities.
Sales orientation and ability to drive revenue growth.
Ability to multitask and work under pressure.
Proficiency in MS Office and point-of-sale systems.

Qualifications/Requirements

Full Grade Twelve Certificate with at least five (5) credits including English and Mathematics.
Diploma in Business Administration, Marketing, or Business Management will be an added advantage.
Customer service certification will also be an added advantage.
Minimum of two (2) years’ experience in a customer service role, preferably in postal, logistics, or financial services.
Must be a resident of Shang’ombo & Kalabo districts.

Mode of application

Applications with detailed CVs and certified copies of academic and professional qualifications should be submitted in a sealed envelope clearly marked with the station applied for (SHANG’OMBO or KALABO) and addressed to:

The Senior Manager Human Resources

Zambia Postal Services Corporation – Head Office

P.O Box 71845

Plot no 17/18 Arusha Street

NDOLA

Or emailed to: recruitments@zampost.com.zm with a subject line with the specific station applied for “APPLICATION FOR CUSTOMR SERVICE OFFICER (SHANG’OMBO or KALABO)”

The Deadline for receiving applications is Friday 6^th February, 2026.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS.

Zambia Postal Services Corporation

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