Job Title: IT Manager

Location: Zambia

Department: Information Technology

Reports To: Senior Management

Job Summary

The IT Manager is responsible for overseeing the organization’s technology infrastructure, ensuring efficient operations, and supporting business objectives through strategic IT solutions. The role requires the ability to perform effectively in a high-pressure environment while leading the implementation and maintenance of software systems.

Key Responsibilities

Manage and maintain the company’s IT infrastructure, including networks, servers, and systems
Lead the planning, implementation, and integration of new software solutions across departments
Ensure system security, data protection, and backup procedures are in place and functioning
Provide technical support and troubleshoot hardware and software issues
Monitor system performance and ensure optimal uptime and reliability
Develop and enforce IT policies, procedures, and best practices
Coordinate with vendors and service providers for IT-related services
Manage IT budgets, procurement, and resource allocation
Train and support staff on new systems and technologies
Stay updated with emerging technologies and recommend improvements

Required Skills & Competencies

Strong ability to work under pressure and manage multiple priorities
Proven experience in software implementation and system integration
Excellent problem-solving and analytical skills
Strong leadership and team management abilities
Effective communication and interpersonal skills
Knowledge of network security, databases, and IT systems
Project management skills are an added advantage

Qualifications & Experience

Bachelor’s degree in Information Technology, Computer Science, or related field
Minimum of 3–5 years’ experience in IT management or a similar role
Experience with enterprise software systems and IT infrastructure management
Relevant certifications (e.g., ITIL, Cisco, Microsoft) are an advantage

Work Environment

Fast-paced and dynamic work environment
Requires flexibility and the ability to respond to urgent IT issues
May require occasional after-hours support

Nemchem International limited

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