Internship Opportunity:

Audit Intern

Credit Control Intern

Client Care Intern

Location: Lusaka, Zambia.

Duration: 3 Months

Application Deadline: Monday, 7th September

About Us

Client Focus Solutions is a dynamic and growing professional services firm offering Audit, Tax, Immigration, Payroll and Advisory solutions to clients across various industries. We are committed to excellence, integrity, and innovation in all that we do.

About the Role : Audit Intern

We are looking for an enthusiastic Audit intern to join our team. This internship offers hands-on experience in financial auditing, tax preparation, and compliance processes, providing a solid foundation for a career in accounting and finance.

Key Responsibilities

Assist in conducting financial audits and preparing working papers.
Support in tax computations, returns, and filing processes.
Perform analytical reviews and reconcile financial data.
Research tax laws and regulations to ensure compliance.
Provide general support to the audit and tax teams as needed.

Requirements

Degree in Accounting, Finance, or a related field.
Strong analytical and numerical skills.
Excellent attention to detail and organizational abilities.
Good knowledge of Microsoft Excel and accounting principles.
Eagerness to learn and work in a fast-paced environment.

What We Offer

Practical experience in audit and taxation.
Mentorship from experienced professionals.
Exposure to real-world financial and regulatory environments.
A supportive and collaborative team culture.

About the Role : Credit Control Intern

We're seeking a sharp, numbers-driven Collections Intern to join our Finance team. You'll play a key role in keeping our cash flow healthy — tracking outstanding balances, following up on payments, and helping protect the business from bad debt. This is a great launchpad into a career in finance or credit management.

Key Responsibilities

Monitor client accounts daily for overdue or irregular payments
Follow up on outstanding balances via calls, emails, and formal letters
Prepare and update debtors' aging reports and account reconciliations
Assist in negotiating and setting up payment plans with defaulting clients
Keep detailed, accurate records of all collection activities and communications
Support credit risk assessments for new and existing clients
Work closely with sales and finance to resolve billing disputes or discrepancies
Flag high-risk or long-overdue accounts to senior credit control staff
Contribute to month-end collections performance reports
Ensure all collection activities comply with company credit policy and relevant regulations

Requirements

Diploma or Degree in Business Administration, Accounting, Finance, or a related field
Strong numerical, analytical, and problem-solving skills
Confident, persuasive communicator with solid negotiation skills
Proficient in Microsoft Excel; familiarity with accounting/ERP systems is an added advantage
High integrity and ability to handle confidential financial information
Resilient and results-driven — able to work under pressure and meet deadlines
Meticulous attention to detail
Assertive yet professional approach when engaging clients on sensitive matters
Prior exposure to finance, credit control, or collections is a plus, but not required

What we offer

Practical, real-world training in credit and financial risk management
Mentorship from experienced finance professionals
Direct exposure to collections strategy and client negotiation

Client Care Intern : About the Role

We're looking for a warm, sharp, and proactive Client Care Intern to be the face and voice of our brand. If you love solving problems, building relationships, and making people feel heard, this internship will give you real, hands-on exposure to client relationship management in a fast-paced professional setting.

Key Responsibilities

Act as the first point of contact for client inquiries via phone, email, and in-person visits
Respond promptly and professionally to client questions, concerns, and complaints
Maintain accurate, up-to-date client records in the company database
Support new client onboarding and guide clients through our products/services
Follow up on unresolved issues to confirm client satisfaction
Liaise with sales, operations, and finance teams to resolve client needs efficiently
Help design and distribute client satisfaction surveys, and compile feedback reports
Assist in creating simple marketing/client communication materials (flyers, posters, social media graphics) where needed
Support the planning and execution of client engagement events and activities
Escalate complex or sensitive issues to senior Client Care staff promptly
Represent and protect the company's brand and reputation in every interaction

Requirements

Diploma or Degree in Business Administration, Marketing, Public Relations, or a related field
Excellent verbal and written communication skills
Genuine, client-first attitude with strong interpersonal skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Knowledge of graphic design (Canva, Adobe Photoshop/Illustrator, or similar) is a strong added advantage
Highly organized with the ability to multitask and prioritize
Emotionally intelligent — patient, empathetic, and calm under pressure
Self-starter who takes initiative and learns quickly
Prior customer service experience is a plus, but not required

Why Join Us

Real, hands-on client relationship experience
Direct mentorship from experienced client care professionals
Opportunity to contribute creative ideas and grow your design portfolio

How to Apply

Interested candidates should send their CV and cover letter to recruitment@moorezambiacfs.co.zm with the subject line of the role being applied for by Monday, 7 September.

Moore Zambia CFS

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