Apply directly to our Portal Job Link: https://latromanagedservices.bamboohr.com/careers/82

We are seeking a skilled and versatile Telecom IT Engineer with strong experience in telecom environments, particularly within BSS, CS, and VAS domains. This role requires hands-on experience supporting telecom platforms, managing service availability, troubleshooting system and integration issues, and ensuring smooth operation of critical telecom services. Additionally, a solid understanding of telecom architecture, service flows, and end-to-end system dependencies across IT and network layers,

along with the ability to perform effectively under pressure during production incidents or system outages and a willingness to participate in on-call rotations, including weekends and nights as required.

Key Responsibilities:

Telecom Systems Operations & Support:

Manage day-to-day operations of telecom platforms across BSS, CS, and VAS systems.
Ensure high availability, stability, and performance of telecom applications and services.
Perform system health checks, monitoring, and proactive issue detection.
Support production environments and ensure adherence to SLAs and KPIs.

Incident Management & Troubleshooting:

Act as a first/second line support for telecom system issues across multiple domains.
Troubleshoot service degradation, call/session failures, and platform-level incidents.
Perform root cause analysis (RCA) and implement corrective and preventive actions.
Coordinate with vendors, network teams, and application teams for issue resolution.

System Integration & Interface Management:

Support integration between telecom systems such as HLR/HSS, SMSC, OCS, billing, CRM, and provisioning systems.
Monitor and troubleshoot interfaces (SOAP, REST APIs, Diameter, FTP, MQ, etc.).
Ensure smooth data and signaling flow across interconnected systems.
Validate configuration changes and interface deployments.

Service Delivery & Provisioning Support:

Support service activation, deactivation, and modification workflows across telecom platforms.
Ensure proper provisioning flow from CRM/BSS to network elements.
Investigate failed transactions and correct provisioning inconsistencies.
Monitor subscriber lifecycle events and service usage flows.

Monitoring, Performance & Optimization:

Use monitoring tools to track system performance, traffic, and capacity utilization.
Identify bottlenecks in telecom platforms and propose optimization actions.
Support capacity planning and system scaling activities.
Ensure optimal performance of real-time and batch processing systems.

Change, Release & Configuration Management:

Support deployment of configuration changes, patches, and upgrades in telecom environments.
Participate in change management processes and ensure minimal service disruption.
Validate system behavior after releases and ensure stability in production.
Maintain configuration consistency across environments.

Data & Event Flow Management:

Support telecom data flows including CDRs, charging events, and signaling records.
Ensure accurate generation, processing, and forwarding of telecom data.
Troubleshoot data discrepancies and missing records across systems.
Work with analytics and billing teams to ensure data integrity.

Documentation & Reporting:

Maintain technical documentation for systems, interfaces, and operational procedures.
Document incidents, RCAs, and preventive measures.
Provide regular operational reports and system health summaries.
Contribute to knowledge base and operational best practices.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related field.
2+ years of experience in telecom IT operations or system support roles.
Strong exposure to BSS, CS, or VAS platforms in telecom environments.
Understanding of telecom architecture and service flows (end-to-end call/session lifecycle).
Strong troubleshooting and analytical skills in complex distributed systems.
Ability to work in production support environments with 24/7 critical systems.

Apply directly to our Portal Job Link: https://latromanagedservices.bamboohr.com/careers/82

LATRO

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