Kwelan is a fast-growing, youth-driven mobility platform transforming the way people rent cars in Zambia. As Zambia’s leading peer-to-peer car sharing marketplace, Kwelan connects vehicle owners with renters through a simple and innovative digital platform.

We are looking for a tech-savvy, highly organized, and creative Marketing & Customer Care Coordinator to join our in-house team. This role is ideal for a young professional who is eager to grow within a dynamic startup environment and contribute to building a strong brand presence while delivering excellent customer experience.

Key Responsibilities

Manage day-to-day customer support and digital communication with clients across email, social media, and messaging platforms
Ensure timely, professional, and solution-focused responses to customer inquiries and service requests
Plan, design, and schedule engaging social media content across platforms such as Facebook, Instagram, and TikTok
Create marketing graphics, digital artwork, and promotional materials using Canva, CapCut, or similar design tools
Support marketing campaigns aimed at increasing brand awareness, customer acquisition, and online engagement
Assist in maintaining the company’s digital presence and brand consistency across platforms
Work closely with management to implement marketing strategies and promotional initiatives

Requirements

Bachelor’s Degree in Marketing, Communications, Business Administration, or a related field
Demonstrated experience in content creation, social media management, or digital marketing
A portfolio or examples of previous creative work (graphics, posts, videos, etc.)
Strong digital literacy and familiarity with social media tools and online platforms
Excellent written and verbal communication skills
Strong attention to detail and ability to manage multiple tasks
A proactive attitude, willingness to learn, and ability to work in a fast-paced environment

What We Offer

Competitive salary package
Opportunity to grow within a rapidly expanding technology company
Hands-on experience in marketing, digital media, and customer engagement
A dynamic, youth-driven work environment
Training, mentorship, and professional development opportunities

Kwelan is committed to building a diverse and inclusive team. Women are strongly encouraged to apply.

Kwelan

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