Introduction

The position of Quality Assurance Specialist is vacant. The Quality Assurance Specialist will report directly to the Senior Manager: Business Administration and forms part of the Office of the Principal Officer Division. The position is based at Head Office in Pretoria.

The total remuneration package for this position is between R909 457 and R1 136 890 per annum based on qualifications and experience.

The closing date for applications will be Friday, 02 January 2026.

Duties & Responsibilities

The Quality Assurance Specialist will be required to perform the following functions within the Office of the Principal Officer under the supervision of the Senior Manager: Business Administration.

Develop OPO quality assurance standards and objectives, to monitor compliance to established specifications and requirements to identify possible gaps and improvement areas and to provide operational support.
Drive the maintenance of OPO policies, frameworks, methodologies, standard operating procedures ensuring these remain current, are aligned to industry requirement and best practice.
Develop methods to identify and report on challenges hindering or threatening the successful adoption of OPO policies, frameworks, methodologies and standard operating procedures (early warning).
Provide insights and recommendations and prepare comprehensive quality assurance reports for senior management, highlighting trends, issues, and recommendations for improvement as necessary based on gaps identified.
Act as primary liaison and drive OPO's response to combined assurance demands from the business (Risk, Opportunity, Audit and Compliance Management).
Manage comprehensive risk assessments linked to the compliance/Non-compliance to OPO policies, procedures, frameworks, methodologies etc. and propose actionable recommendations to mitigate these.
Manage OPO audits and compliance initiatives to ensure the OPO's adherence to organisational policies, legislative frameworks, and governance standards.
Champion and promote business efficiencies and process improvements, by driving the standardization, streamline reporting and information flow across the entire OPO value chain.
Collaborate with other Scheme Divisions and align QA guidelines and best practice including identifying training to staff, promoting a culture of quality and integrity.

Desired Experience & Qualification

Qualification requirements are:

A Bachelor's Degree or Diploma in Quality Management, Business Administration, Health Sciences, or a similar field.
3-5years of experience in quality assurance, compliance, audit, or related analytical roles, preferably within the healthcare or financial services sector.

Skills / Behavioural Competencies:

Good time management and handling of multiple tasks.
Ability to work under pressure to meet deadlines.
Strong project and stakeholder management skills.
Must have a valid driver's license and own vehicle and be willing to travel at short notice.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
High attention to detail and commitment to delivering high-quality work.
Proactive and collaborative team player.

Desirable:

Any understanding of the medical schemes or knowledge of healthcare regulations.

Interested?

GEMS employs people with the highest level of integrity - submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.

Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose

Should you wish to have your information removed from the GEMS database, kindly send a request in writing to [Email Address Removed] .

GEMS adopts a hybrid work model

GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.

An employee must be in their current role for at 12 months before they will be considered for other vacancies within the Scheme.

GEMS reserves the right not to proceed with an appointment.

Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.

Government Employees Medical Scheme

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Quality Assurance Specialist at GEMS