Business Development & Operations Manager

Location: Lusaka

Employment Type: Full-Time

We are seeking a dynamic and results-driven Business Development & Operations Manager to oversee and expand a growing business portfolio in Lusaka. The role will support and manage multiple business ventures, including:

• Fully Furnished Apartments (Short- and Long-Term Rentals)

• Luxury Spa (Startup Phase)

• Furniture Business (Startup Phase)

This position requires a highly organized professional who can effectively manage daily operations while also driving business growth, partnerships, and revenue generation.

Key Responsibilities

Operations Management

Oversee day-to-day operations of the furnished apartments and support staff
Implement operational systems, procedures, and reporting structures
Ensure high standards of service delivery and operational efficiency

Business Development

Identify and pursue new business opportunities and partnerships
Develop and execute sales and marketing strategies to increase revenue
Build and maintain strong relationships with corporate clients and partners

Startup Development

Assist in the setup and launch of the luxury spa and furniture business
Identify suppliers, establish vendor relationships, and support operational setup
Develop operational guidelines and performance targets

Reporting & Financial Oversight

Monitor operational expenses and budgets
Prepare regular performance and financial reports for management
Track key performance indicators and recommend improvements

Minimum Requirements & Qualifications

Proven experience in business development, operations management, or a similar role
Strong background in sales strategy, client relationship management, and revenue growth
Excellent financial understanding and reporting ability
Strong communication, negotiation, and presentation skills
Ability to analyze market trends and develop growth-oriented strategies
Experience in hospitality, property management, retail, or startup environments is highly desirable
Experience with CRM systems, data analysis, and market research tools is an advantage
Bachelor’s degree in Business Administration, Marketing, or a related field preferred
High level of integrity, accountability, and ability to work independently

What We Offer

Competitive base salary
Performance-based incentives
Opportunity to grow with an expanding business group
Leadership role with long-term growth potential

Furniture, Furnished Apartments and Spa

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